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Eblo Seating Office

Returns

Which items are covered by the RMA procedure?

All items delivered directly by EBLO Seating bv are covered by this this procedure and can be returned in consultation.

Reasons for returning an item

There are several reasons for returning an item to EBLO:

  • You have received or ordered to many items

  • You may have received or purchased the wrong item

  • The item received is damaged or broken

In all cases, you need a registration form with an RMA number. Please download the RMA form here.

Obtaining a RMA-number

To obtain a RMA number, send this form to verkoop@eblo.nl. Kindly explain the reason for the return. EBLO will process your request and assign you an RMA number based on our findings. You will receive a message about this at the e-mail address provided by you with any further instructions.

Validity RMA-number

When you receive an RMA number from EBLO, this has a validity of 5 working days.

Returning items

The items being returned should be properly packed and ready for collection. A return address shall be provided by your contact person and must be clearly visible on the packaging.

Make sure the RMA form is visible on the outside of the packaging clearly stating the reason for return. Make sure the item(s) are ready for collection in the original, undamaged packaging and all accessories are present along with a copy of the packing list. Poorly packed or incomplete shipments with or without a valid RMA form will not be accepted and returned to sender.

Too many or incorrectly supplied items

Products that have been delivered in excess or in error can be collected and credited, provided that this is reported within 5 working days after delivery.

Items that have been incorrectly ordered can be collected. Restocking charges will apply of 10% of the sales price, with a minimum of € 40,-. The collection charges are for your account. If EBLO takes care of the return shipment, but the shipment is not ready during the first collection attempt, the next collection attempt will be charged. Products or incorrect quantities supplied by EBLO shall be returned without restocking fees

Damaged or defective product

In case of a damaged or defective product, please contact your contact person within EBLO. A suitable solution can be agreed upon, provided it is reported within 5 working days after delivery.